Privacy Policy

LoopOzone Private Limited (LoopOzone, we, us or our) is responsible for the personal information described in this Privacy Policy. This policy covers the Loopozone mobile application and the customer communications and recycling services connected with your use of the app. It explains how information is collected, used, shared and retained, and how you can contact us about your choices.

Our contact address is 3rd Floor, Sumo Emerald, Jayanagar, Bengaluru, Karnataka 560070, India. Privacy contact: loopozone.ai@gmail.com. Grievance Officer Name Abhishek Mugur Shantamurthy & email ID: grievances@loopozone.ai,

Enquiries and accounts: Your name, email address, telephone number, organization, role, account details and communications help us identify you, respond to enquiries and manage access where account registration is available.

Material requests: Material descriptions, estimated quantities, photographs, documents, collection addresses, site contacts and instructions help us assess a request and coordinate an agreed service. Photographs and uploaded documents may contain personal information; provide only what is relevant and ensure you are authorised to share information about other people.

Transactions: Accepted quotations, measured quantities, invoices, payment references, payout details and business or tax identifiers may be needed to complete and document a transaction. We will explain why any additional verification information is required when requesting it.

Support: We process information you include in complaints, feedback and support requests to investigate and respond.

If an enabled feature needs access to location, camera, selected photos or files, we request the relevant device permission and explain the purpose. You can change permissions in your device settings, although the associated feature may become unavailable. A pickup address you enter is separate from permission to access device location.

We use the information relevant to your interaction to answer enquiries, administer accounts, assess materials, prepare quotations, arrange collections, process or reconcile payments, provide transaction records and resolve complaints. We also use necessary information to maintain service security, prevent fraud, troubleshoot failures, comply with legal duties, and establish or defend legal claims.

Where consent is required, we ask for it for the stated purpose. Where applicable law permits another ground for processing, we rely on that ground only to the extent it applies. Accepting the Terms and Conditions does not by itself provide consent for unrelated data uses.

Optional promotional communications, if offered, will include a way to opt out. Operational messages necessary for an active request or transaction may continue. Any materially different use requiring fresh consent will be explained before that use begins.

Information may be shared with personnel and service providers who need it to perform the functions described in this policy, such as hosting, customer support, communications, payment administration and technical maintenance. Collection, logistics and processing partners receive information relevant to the service assigned to them, such as site details and the contact needed to coordinate a collection.

We may disclose information to professional advisers, regulators, courts or other authorities where lawfully required or necessary to address fraud, security issues or legal claims. Information may also be transferred in a business restructuring or acquisition, subject to applicable safeguards and notice requirements.

Independent third party services process information under their own notices. This policy does not replace those notices.

Where information is transferred internationally, we comply with applicable restrictions and required protections.

We maintain reasonable technical and organizational safeguards appropriate to the information and risks involved. No electronic service can guarantee absolute security. If a personal data breach occurs, we will take appropriate response measures and provide notices where required by applicable law.

We retain information for the purpose for which it was collected and for applicable legal, accounting, security or dispute requirements. Information no longer needed is deleted or anonymized, subject to lawful retention requirements and backup cycles.

Account deletion does not necessarily remove records we must lawfully retain. Where an exception applies, retained information is restricted to that purpose.

Contact contact@loopozone.ai to request access to information about you, correction of inaccurate information, deletion, withdrawal of consent or account closure. We may ask for proportionate information to verify your identity or authority before acting.

The rights available to you, and any exceptions, depend on applicable law and the provisions in force. Where available, these may include a summary of processing and sharing, grievance redressal and nomination of another person to exercise rights in the circumstances provided by law. We respond within applicable legal time limits.

Withdrawal of consent does not invalidate lawful processing already carried out. It may prevent us from continuing a feature that requires the relevant information; we will explain the consequence. If you remain dissatisfied, you may use the complaint route available through a competent authority under applicable law, including the Data Protection Board of India when the relevant statutory complaint provisions apply.

Our accounts and transaction services are intended for people aged 18 or older. We do not knowingly collect children’s personal information through those services. If you believe a child has provided information, contact our privacy contact so we can investigate and take appropriate action. Any future service involving children will require a separately reviewed notice and the safeguards and parental consent required by applicable law.

If push notifications are enabled, we use the relevant notification token to send request, collection or payment updates to your device. You can turn notifications off in device settings. Disabling push notifications does not close your account.

Apple, Google and other app distribution services may separately process download, purchase or device information under their own privacy notices. Their independent practices are outside this policy. Any external service opened from the app should provide its own notice.

We may update this policy to reflect changes in our services or legal obligations. We will publish the revised policy with an updated effective date and provide additional notice or obtain consent where required. For privacy questions or grievances, use the contact details in section 1 and identify the account or request concerned without sending passwords or unnecessary identity documents.