Terms and Conditions

These Terms and Conditions govern access to the Loopozone mobile application and related services accessed through the app supplied by LoopOzone Private Limited (LoopOzone, we, us or our). By accepting these Terms when prompted, creating an account or submitting a request after being given an opportunity to review them, you agree to these Terms. If you do not agree, do not register or submit a request.

A separately accepted quotation, purchase order or service agreement may specify the commercial terms of a particular transaction. In a conflict, that agreement governs the transaction to the extent of the conflict; these Terms govern general app use. Mandatory law and non-excludable consumer rights always prevail.

You must be at least 18 years old and legally capable of entering into a binding contract to create an account or transact. If acting for an organisation, you confirm that you have authority to bind it and provide its information.

Provide accurate information, keep contact and payment details current, protect login credentials and promptly report suspected unauthorised access to contact@loopozone.ai. You are responsible for activity you authorise through your account, but these Terms do not automatically make you liable for unauthorised activity caused by our breach of duty. We may use proportionate verification checks to protect accounts and transactions.

The services support material enquiries, assessment, quotations, collection coordination, transaction updates and access to relevant records. Features are available only where enabled for your account, location and agreed service. Illustrations, example screens and indicative figures do not guarantee that a feature or commercial offer is available.

Submitting a request does not oblige either party to buy, sell or collect materials. We may decline requests outside our service area, operational capacity or lawful scope. The transaction confirmation will identify the contracting party and any partner role. Separate partner terms apply only when disclosed and accepted as required.

You must have lawful ownership of, or authority to transfer, the materials offered and provide accurate descriptions, quantities, condition and relevant documentation. You must disclose restrictions, contamination or other circumstances affecting lawful acceptance and collection. Do not offer stolen, unlawfully held or prohibited materials.

Acceptance depends on assessment and the permissions required for the relevant material stream. A category appearing in the app does not establish that every item in that category can be accepted. We may reject a request where lawful or appropriate handling cannot be arranged. Responsibilities for permits, collection documentation and downstream processing must be specified in the transaction agreement and cannot displace statutory duties.

Any value, quantity or grade displayed before final assessment is indicative unless expressly confirmed as binding. A quotation should state the material, assessment basis, rate, validity period, relevant taxes or deductions, collection arrangements and payment terms.

The transaction becomes binding when the parties accept the final quotation or other transaction agreement through the stated acceptance method. An automated request acknowledgement is not acceptance. If inspection or measurement reveals a material difference, we will explain it and seek agreement to revised terms before proceeding. We will not treat silence as acceptance of a revised price. If agreement cannot be reached, the transaction may be cancelled subject to disclosed and lawfully agreed costs.

Collection dates are agreed subject to availability and site access. Inform us promptly if the site, contact or agreed arrangements change. Delays will be communicated where reasonably possible, with rescheduling or cancellation options appropriate to the transaction.

The accepted transaction terms must identify the measurement method, how grade or weight discrepancies are reviewed, the point at which ownership and risk transfer, and responsibility for loading, transport and any rejected material. A pickup booking or app status update alone does not transfer ownership. Each party remains responsible for the conduct and legal duties within its control.

The accepted transaction terms will specify who pays whom, the currency, applicable taxes, deductions, payment method and payment deadline. Any collection, assessment, platform or other charge must be disclosed before acceptance. No recurring subscription is created solely by agreeing to these Terms.

Where we purchase your materials, payment is due according to the accepted quotation and the agreed final measurement or assessment. Provide payment details for an account you are authorised to use. Any proposed adjustment must be explained and supported by the agreed transaction terms. Undisputed amounts remain payable when due.

External payment services may have their own terms. Report suspected payment errors promptly with the transaction reference. We will investigate and correct verified errors without limiting any rights available under law.

Contact contact@loopozone.ai with your request reference to cancel or reschedule. Before a binding transaction is accepted, you may withdraw a request without a transaction cancellation charge. After acceptance, any cancellation charge must have been disclosed, expressly agreed and permitted by law; it must not operate as an unfair penalty.

If we cannot perform an agreed service, we will explain available remedies, including cancellation and return of amounts paid for unperformed services where applicable. Once materials have been transferred or processed, reversal may no longer be practical, without affecting remedies for breach or other statutory rights.

Complaints about weight, grading, payments or records should be sent with available evidence. We will review them fairly; administrative reporting preferences do not shorten statutory claim periods.

Do not use the services for fraud, impersonation, unlawful transactions, harassment, infringement, malicious code, unauthorised access or disruption. Do not bypass access controls, scrape personal information or manipulate transaction records. Legitimate security reports should be sent to contact@loopozone.ai

You retain rights in material you submit. You grant us a limited, non-exclusive permission to host, copy and share that material only as needed to operate the services, complete your request, maintain lawful records and perform the purposes described in the Privacy Policy. This permission does not transfer ownership or authorise unrelated advertising use. You must have the rights and permissions needed for your submissions.

The app, branding, software and service content belong to LoopOzone or its licensors, except for third party and user-owned material. We grant you a limited, non-exclusive, non-transferable right to use the services for their intended purpose while complying with these Terms. No ownership of our intellectual property is transferred.

Personal information is handled under the separate LoopOzone Privacy Policy at. Device permissions and any consent required for optional processing are requested separately. Third party links and integrations may be subject to separate terms and notices.

Keep copies of quotations, receipts and records relevant to your transactions. A completion summary or environmental estimate is not a statutory certificate, verified emissions credit or independent assurance unless expressly identified and supported as such in the agreed scope.

We may maintain, update or temporarily interrupt the services. We will use reasonable care and communicate material disruptions where practical. We may restrict an account where reasonably necessary to address a serious breach, fraud, security risk or legal requirement. Where appropriate, we will explain the reason and provide an opportunity to respond. Suspension does not cancel accrued payment duties or valid customer claims.

You may close your account through contact@loopzone.ai or support. The Privacy Policy explains retention and deletion. Obligations concerning completed transactions, outstanding payments, intellectual property and disputes continue where their nature requires.

We will exercise reasonable care and skill in providing our services. We do not promise uninterrupted access, error-free software, a particular market price or an outcome that has not been expressly agreed. To the extent permitted by law, implied warranties beyond those required by law are excluded.

Each party remains responsible for loss caused by its breach in accordance with applicable law. To the extent legally permitted, neither party is liable for indirect or consequential business loss that was not reasonably foreseeable when the relevant agreement was made. Nothing excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, payment obligations, or any liability or remedy that cannot lawfully be excluded. No monetary liability cap is imposed by these Terms.

A party is not responsible for a delay caused by an event beyond its reasonable control to the extent the event actually prevents performance and reasonable mitigation is undertaken. The affected party must notify the other party and work to reduce the impact. Accrued payment obligations remain due. If performance cannot resume within a reasonable time, the parties may end the affected unperformed scope and settle payments or refunds required by the agreement and law.

These Terms are governed by the laws of India. Subject to mandatory law, disputes may be brought before competent courts in Bengaluru, Karnataka. This provision does not restrict access to a competent consumer commission, regulator or other forum, or any jurisdictional right that cannot lawfully be waived.

Please contact us first so we can try to resolve a concern, but this does not prevent urgent relief or a statutory complaint. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. Failure to enforce a provision immediately does not waive it.

We may revise these Terms prospectively and will give appropriate notice of material changes. Where required, we will seek renewed acceptance. Changes do not retrospectively alter an accepted transaction without agreement. You may stop using the services if you do not accept a change.

You may install and use the app on a compatible device you own or are authorised to use, subject to these Terms and applicable app store rules. Your network provider may charge for data usage. Updates may be needed for security, compatibility or continued access; we will communicate material changes where practical.

These Terms are between you and LoopOzone. The app store operator is not the supplier of our recycling services. App store terms may separately govern downloading the app or any purchase made through that store. Any paid app feature, subscription, renewal or in app purchase requires separate disclosure and acceptance of its price and payment terms before charging. These Terms do not create such a purchase.

All notices, complaints, or legal communications shall be directed to: